Senior Center Counselor

Posted 8 months ago

Job Summary: key responsibilities include; providing information, assistance, group and individual counseling, developing/running/managing social service related groups and seminars, providing community outreach and assisting new members with center enrollment process.

Program Administration:

  • Fully comprehends, articulates and reflects in professional practice the mission, vision and philosophy of North City Congress.
  • Maintains an atmosphere of professionalism that is reflected in NCC customer service standards to all senior center members, staff and customers.
  • Assists in maintaining a pleasant, attractive clean and safe physical environment at the senior center.
  • Knows and follows all center policies and procedures related to daily operation of center using good judgment and problem solving skills.
  • Provides tours, center orientations for interested prospective member, community residents and professionals.
  • Assists center receptionist with answering of phones and support at the front desk as needed.


  • Responsible for new member enrollment, processing of all forms related to new enrollment and entering data into the PCA Client by Client system.
  • Responsible for annual re-assessments and file update for all active members and updating data in the PCA Client by Client system.
  • Completes PCA and other funder required data input and report requirements.
  • Provides counseling, advocacy, benefits assistance, and referral for center and potential center members.
  • Assists Center staff with difficult member situations.
  • Develops, lead and/or oversees social service related programs, support groups and seminars.
  • Maintains and keeps updated benefits and resource information to support center members and community.
  • Provides to Center Director program information for the monthly center newsletter and calendar.
  • Writes appropriate articles for center newsletter.
  • Responds appropriately to member’s issues and concerns in a professional manner.
  • Maintains accurate program data and reports for counselor related activities.
  • Supports marketing and outreach activities within the center and the community, events, fairs and conferences that promote the senior center and North City Congress programs.
  • Does three (3) senior center public speaking community outreaches per month.
  • Participates in quality improvement and outcome measurement efforts.
  • Assists Center Director and Executive Director with required reports, audits and outcome requirements.
  • Attends NCC meetings and training as necessary and integrates new knowledge and skill into position.
  • Represents North City Congress on social service related community groups and committees.
  • Assists Center Director and other designated staff with duties and projects as assigned.

Primary Customers or Key working Relationships:

Older adults served by the senior center and their families, staff and volunteers of the senior center, PCA, instructors/presenters, Septa Community Transit, community agencies, vendors.


Education: Bachelor’s Degree in social services or related field with experience working with older adults preferred.

Licensure & Certifications: Criminal background Clearance, CPR and First Aid Certification

Program Specific Competencies:

  • Able to relate to people regardless of race, age, religion, ancestry, sexual preference, education level, physical or mental handicap.
  • Consistently demonstrates empathy, encouragement and respect for staff/participants/customers.
  • Demonstrates strong people skills.
  • Fosters collaborative, team-oriented approach.
  • Demonstrates both good written and oral communication skills.
  • Demonstrates good problem solving skills.
  • Demonstrates good organizational and time management  skills.
  • Possesses strong computer skills.
  • Desires to work to advance the agency’s mission and meet the needs of older adults in the NCC community.

Working Conditions:

  • Travel to NCC work related meetings and appointments
  • Regular Senior Center hours are 8:30 am – 4:30 pm but position will require some flexibility that will include some evenings and weekend.

Equipment Used:

General office equipment, computer, digital camera, program table and chairs.

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